Are there ID requirements or an age limit to enter the event?
Yes please. As alcohol is at the event, you must be over 18 to attend. Please bring a valid form of identification with you on the day just to be sure (Passport or driving license).
Are children permitted at the event?
This is always a tough one. Whilst the answer is a non discriminatory ‘yes’, our events are often very busy, loud and a little hectic so not an ideal place for little people. We suggest getting a baby sitter and having the day off. We’ll bring the wine.
Will tickets be available on the door?
Only if there are any available. But more often than not, ‘no’ as the events sell out prior. We cap numbers to ensure everyone has a great time and it’s not too crazy as we want you coming back. We strongly suggest buying tickets prior to ensure you don’t miss out.
Is there a refund policy?
Refunds are available on all tickets up to 30 days prior to the event. After that date, no dice sorry. If after that time, it’s always good to check on the event pages as often people are looking to purchase ones if the event is sold out.
I haven’t received my ticket? What do I do?
An automated email is sent upon purchasing tickets. If you don’t receive it, it could be for a couple of reasons. Firstly, check the spam folder as sometimes they get stuck there. Other times, when in a rush to purchase (!), some accidentally enter their email address incorrectly. If that’s the case, drop us an email and we’ll search and resend. But all good, you’ll be in our system.
Do I need to print the tickets.
It’s always easier, yes. But, even better is the eventbrite app which keeps them all on your phone. We’ll scan you in when you arrive.
Tasting, not drinking!
We like to think of these events as a tasting, not a drinking as we want you to experience as many different wine styles on offer. Creating a safe, welcoming and non-intimidating event environment is what we’re all about so any inappropriate behaviour, of an intoxicated nature or not, that is dangerous to yourself and or others, is just not acceptable.
We have a strict ‘no d*$%head’ policy so if we witness any of the above, we reserve the right to take appropriate action and have you removed from the venue.
I’ve got a couple of other random questions, what should I do?
Easy. Drop us an email at [email protected] and we’ll get right back to you.